General Terms and Conditions Sport Hilbrand (valid for mountain & e-bike, via ferrata sets) - winter & other - see below
Version: April 2022 (the version valid on site at the time of rental applies, regardless of the booking date - subject to changes and errors)
- BIKE protection fee: All bike prices include a protection fee against damage for all repairable damage that is within the range of normal use of the bike. Gross damage and damage caused by improper use or falling are to be borne in full by the customer. The deductible in the event of damage is always € 150.00 for all e-bikes & can also be higher depending on the damage caused (in case of extraordinary expenses).
Total loss & theft is NOT insurable (please check with your insurer whether this risk is covered for rental items).
Deductible E-Bike Hardtail € 2500,00, E-Bike Fully € 3000,- - For e-bikes, battery replacement during the day is not included. If it is possible to replace the battery depending on availability, a surcharge of € 20,- is due. Charging the battery during the day is only possible for a surcharge of € 5,- between 12.30-14.00 hrs.
- An empty battery is NOT a reason for complaint - we have no influence on the range & can only give rough indications without guarantee. In the event of a breakdown , we ask you to contact us during our business hours & try to provide assistance in Kleinwalsertal (NOT in the Allgäu or Bregenzerwald) if possible (within 1 hour).
- It is forbidden to ride our rental bikes in bike parks.
- Via ferrata equipment: We expressly point out that any liability in connection with the use of the via ferrata equipment is excluded. The hirer releases Sport Hilbrand OG and its employees from any liability and assures to indemnify and hold us and our employees harmless in the event of damage.
The equipment was taken over in perfect condition.
The correct and appropriate use, application and handling as well as the assessment of the difficulties in the terrain, the via ferrata itself, the objective alpine dangers & the subjective dangers of mountaineering are the responsibility of the borrower.
If the shock absorber of the via ferrata set is triggered, a flat rate of € 75.00 will be charged per triggered shock absorber.
By signing the hire receipt, the hirer assumes overall responsibility in accordance with the text described here, even if several items of equipment are hired.
Further GTC (in particular for ordering on the Internet & ski hire)
- By accepting the GTC & the right of cancellation when ordering online, you confirm your details and your agreement with the GTC and the right of cancellation. A legally binding contract is created between Sport Hilbrand and the customer noted on the booking. All items and services noted on the voucher are binding.
- The rental equipment is divided into different categories and age groups (children/young people, adults). The actual selection of brands & models of ski & snowboard equipment takes place on site at the rental shop. The prices include all taxes & duties applicable at the time of booking. The prices are displayed in EURO and paid accordingly. No payment or booking fees are charged to the renter for online bookings.
- Für die Mietgegenstände wird obligatorisch eine Schutzgebühr gegen Bruch- & Beschädigung erhoben. Ein Ausschluss ist nicht möglich. Bei allen Artikeln mit Schutzgebühr (Ski, Snowboard, LL-Ski) wird Ihnen dieser Betrag bei Buchung automatisch berechnet & separat ausgewiesen. Folgende Optionen können Sie auswählen: Schutzgebühr gg. Bruch & Beschädigung: 1,00 € / Tag je Ski/Board und Langlauf. Weist der Leihgegenstand bei Rückgabe einen nicht reparablen Schaden auf, so wird ein Selbstbehalt von 20% auf den Zeitwert verrechnet und ist sofort fällig.(z.B. ausgebrochene Kante, Kante durch auffahren auf einen Stein od. ähnliches verbogen, Belag total bis auf das Träger - Laminat beschädigt, Seitenwange ausgebrochen, Ski verbogen oder gebrochen, Stock gebrochen, usw.). Bei Diebstahl ist eine polizeiliche Bestätigung vorzulegen. Bei Verlust haftet der Mieter (z.B. Verlust eines Ski im Tiefschnee, Verlust eines Stockes, usw.). Der Mietgegenstand wird Ihnen lt. Zeitwert, welcher durch unser Verleihsyst
- The rental equipment must be handled with care and attention. The customer is responsible for the proper use of the rental equipment. Sport Hilbrand accepts no liability for accidents and injuries. The rented equipment must be returned in a serviceable and tidy condition during our shop opening hours. The customer must inform himself/herself about the opening hours. The equipment may not be passed on to third parties. It is possible to exchange the rental equipment for a higher category during the rental period, as well as a one-off exchange from skis to snowboard and vice versa. Any surcharge will be charged on site. There will be no refund/reduction in price for an exchange to a lower category.
- The hire equipment can be waxed free of charge on request and any additional service work will be charged.
- When purchasing new skis or boots, a maximum of 2 days rental fee for the purchased item will not be charged. Further days will be charged as normal. Rental fees already paid will be credited up to a maximum of 2 days in accordance with our right of cancellation.
- Due to the new regulation for personal protective equipment (PPE), we would like to point out that the protective function of rental helmets cannot be guaranteed.
- The rental fee is charged for the entire rental period (total days/calendar days). There is no refund for days on which the rental items are not used (no refund in the event of bad weather or downtime of the lift and cable car facilities). In the event of an accident or illness during the rental period, the customer can cancel the booking by presenting a medical certificate and returning the rental equipment immediately. The rental price will be refunded pro rata. The invoice is issued when the rental items are booked on the Internet by clicking on the "Order with obligation to pay" button.
- Due to the new regulation for personal protective equipment (PPE), we would like to point out that the protective function of rental helmets cannot be guaranteed.
- The day will not be charged until 9.30 a.m. (except e-bikes). After 9.30 a.m. we will charge for the day as normal, as the rental items can no longer be rented out on this day (service work and boot disinfection etc. can only be carried out until the next day). The booked equipment can be collected on request from 3 p.m. the day before (summer items from 5 p.m., except e-bikes) (night skiing excluded). From 3 p.m. (summer items from 5 p.m., except e-bikes) the rental fee will be charged from 8.30 a.m. the next day.
- Vouchers are only credited against the prices valid at the time of booking for a minimum rental period of 2 days in accordance with our terms and conditions. Vouchers may not be credited for various promotions or special offers. The creditable voucher value is shown separately when you book online. Voucher values are €3.00 or €7.00 and are credited depending on the rental item rented. Only one voucher can be deducted per person. Additional vouchers cannot be credited. Vouchers are not valid for bookings via third-party providers & other internet platforms that are not directly connected to Sport Hilbrand.
- The prices stated on the Internet at the time of booking for the respective category apply. Payment is made directly at the time of booking via Paypal or credit card. The payment processor is Paypal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg or hobex AG, Josef-Branstätter-Str. 2b, A-5020 Salzburg.
- You will receive a booking confirmation/invoice to the e-mail address you have provided once your booking has been finalised. Please check that your details are correct and inform us immediately of any changes. You will receive a receipt in written form when you rent the equipment on site. Any changes are only valid in written form. Verbal agreements are not valid.
- For all legal disputes in connection with your booking on the Internet, Austrian law applies exclusively. The language of negotiation for legal disputes is German. The place of jurisdiction is Vorarlberg.